Quote Request Checkout Option

Most businesses that manufacture or distribute customized or highly engineered products initiate their sales process by using a quote request process. The idea is, simply, that a customer or prospect can view the various catalogs and products on the website (generally without prices showing) and then place specific items of interest into a shopping cart in order to request a price quote.

In this scenario, the subsequent checkout process is identical to an eCommerce transaction EXCEPT that there is no payment information requested or processed. Instead, a "zero dollar" or "free" order is processed and logged by the system, with order acknowledgements being sent to the inquiring customer, and quote order notifications being sent to the site owner. Another key requirement in this "quote request" scenario (that has already been promised for the initial rollout) are product options and variants.

I currently have a number of large manufacturing and distribution clients that have just such a "quote management" system, but they are built on Adobe's Business Catalyst and will need to be migrated (to Webflow??) prior to the announced end of life for that platform. The Webflow eCommerce offering is shaping up to be exactly what is needed. The only missing pieces seem to be the "skipping over" of the payment process and (in an ideal world) the addition of more flexible form submission notification options to route different types of order requests to the most appropriate individuals within the business.

Because this is more like an option "skip a step" than it is a request for new functionality, I am keeping my fingers crossed that a "quote request" option might still be feasible within the framework of the initial rollout...

Hey, a guy can hope, right? :-)

  • Bruce Dunnan
  • Nov 14 2018
  • Reviewed
  • Tom commented
    20 Jan 02:00pm

    Browsing our customisable products really helps promote our manufacturing services, but it’s very rare that someone would buy one off-the-shelf without obtaining a quote first (to the point that we want to exclude that functionality).


    I suppose we could use a form to request a quote for individual products, but not being able to list items together feels very limiting for both parties.


    If a request a quote feature was introduced, I could move over all three websites for our business.


    Fingers crossed!

  • David Ditzler commented
    14 Dec, 2022 10:20pm

    This is over 85% of our business because of the custom work we do.

  • AdExperts commented
    16 Jun, 2022 01:20am

    Oh please Webflow! It's been almost 4 YEARS since this request was made and still don't have any answer from you. :'(

    We need this option ASAP please!!!

  • Kate Hoffer commented
    5 Jan, 2022 05:02pm

    Any updates on this?

  • Grant Senior commented
    20 Sep, 2021 11:33pm

    We have this need now as well. Client wants users to be able to request a quote before purchasing.

  • Nicole Mauriello commented
    30 Jun, 2021 01:16pm

    Yes, I need this also as items I sell are highly customized. Currently I have built this 'functionality' as a simple form that asks visitor some questions.

  • Ruth Wright-Palmer commented
    5 Aug, 2020 06:59pm

    Is there any update on this?

  • Harshman Sukhlecha commented
    8 May, 2020 02:53pm

    need !

  • Nicole Mauriello commented
    7 May, 2020 04:05pm

    Yes, this is something I also need. I have a mix of items. Some have a specific cost and work well with e-commerce as is setup now in Webflow. But others will require a quote because they are customized.

  • Devhaus commented
    19 Apr, 2020 07:45am

    This is a must have for sure

  • Erich Vogt commented
    12 Apr, 2020 02:35pm

    I would also really appreciate this function!!

  • Cameron Gomersall commented
    23 Mar, 2020 05:13am

    Amen! Webflow where are you? We need this ASAP. I'm assuming this would be an easy addition the framework. I mean you could just allow us to delete the payment section from the checkout page builder.

  • John Smith commented
    15 Jan, 2020 04:43pm

    I need this for a project now. Will have to look at Woo Commerce I think. Euuugh, WordPress :(

  • Daniel Nicholls commented
    31 Oct, 2019 05:28pm

    I desperately need this but with the option to display prices and total cost of order/s with discounts and mark ups/downs specific to the customer. 

  • Manuela Bonetti commented
    1 Aug, 2019 10:39am

    I need this asap! Is this option in planning and if so when can I work with it?

  • Gerardo Morales commented
    7 Jun, 2019 08:15am

    I really need this!

  • Olzhas Beisenbayev commented
    1 May, 2019 11:45am

    Need that asap. My current setup of collections + pages + contact options for custom quote inquiry is hard to maintain. Webflow Ecommerce without the actual checkout would perfectly fit my needs.

    Webflow team, please do it.

  • Kevin Holland commented
    20 Feb, 2019 07:07pm

    This would be excellent for the Graphic Design services portion of my business. I can see this possibly extending into a Creative Brief form so the client is seeing an estimate directly related to form inputs. Which this I could transform onboarding in a way that'd allow me to run advertisements directly to that page. 

  • Links Design commented
    19 Feb, 2019 05:59pm

    This is often a request and few ecommerce solutions do it, almost none of them are part of larger CMS solutions... So adding this would give Webflow some competitive advantage and help out my clients as well who are in the same boat as above. Larger ticket items or complex items needing to be purchased outside the normal process, but a shopping cart experience to request a quote.

  • Revision6 Werbeagentur und Webdesign UG commented
    8 Jan, 2019 12:26pm

    I'm desperately waiting for this. My customer produces tailored filming equipment for big studios and rental enterprises. They don't purchase a 100.000 € product online, they want a customized quote.

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