Order Notes Field/Custom Fields On Checkout

Would be great to have an order notes field on the checkout page and the ability to add custom fields to the checkout page to ask for more information from customers.

  • Austin Thesing
  • Feb 22 2019
  • Shipped
  • Dec 16, 2019

    Admin response

    Good news. :) You now have the ability to capture more information from your ecommerce customers as they check out. Using a new Additional Info element in your Add Panel, you can pick and choose from three field types: a text field, a text area and a check box. Learn more about our new feature.

  • Lyle Deitch commented
    12 Jan 09:30am

    This is useless, not having the chance of truly customize the checkout makes no sense. Why adding only three fields to the additional info we could be a form block where the users can add as many fields as they want?

  • Marius Seack commented
    10 Nov, 2019 07:57pm

    This has to be included. Webflow ecommerce would be the best ecommerce plattform out there!

  • Neil Newnham commented
    7 Oct, 2019 11:29am

    This is now preventing me using webflow e-commerce. That's disappointing.

  • Martina Drabkova commented
    2 Sep, 2019 06:43pm

    The ability to add fields - asking for phone number would be a 100% improvement. 

    Also a “nice to have” would be to be able to do the opposite - remove some fields. (state/province or coutry selector is not neccessary if you are not a US based company and is confusing in the checkout)

  • Matthew Paczkowski commented
    31 Aug, 2019 01:11pm

    I cannot wait for this functionality to be added. It's a must!

  • Romulus Ignat commented
    30 Aug, 2019 02:11am

    We need this ASAP. Please

  • Carolin Boström commented
    24 Aug, 2019 11:32am

    I need this on the actual product page as well. So that customers can add text to the order. for example if i would sell custom printed t-shirts then I need an input field for the customers to fill out what they want the print to say.

  • Matthew Paczkowski commented
    21 Aug, 2019 11:29pm

    really need to be able to add a phone number so we can contact the customer for order updates

  • Jeremiah Shaw commented
    18 Aug, 2019 01:23am

    I don't understand how you could have an ecommerce platform without the ability to add custom fields...

  • Tonino Lopez commented
    4 Aug, 2019 02:14pm

    We cant call it a checkout without phone number field.. :(

    6 months has passed...

  • Nalen Ayurveda commented
    30 Jul, 2019 04:33pm

    In Europe, sending any package requires a phone number, this is an absolute must! 

  • Jia Min Chew commented
    30 Jul, 2019 05:38am

    it is extremely troublesome for both the customer and i! just curious why this wasn't part of the first roll out.. extremely tempted to switch if this doesn't happen soon as customer experience does take a hit

  • Matthew Schroepfer commented
    25 Jul, 2019 11:14pm

    Being able to get a customer's phone number is a must-have immediately! Being able to add custom notes is a close second.

  • Vincent Wautier commented
    19 Jul, 2019 02:39pm

    For my project I need to ask to customers a date & time, they birthday. So, I can't build on webflow if it's not possible to add this on the product page...

  • Julian Alexander commented
    9 Jul, 2019 05:47am

    +3. Stunned this wasn't included by default. Just a basic field to add a phone number or even a order comment or something simple would be incredibly helpful as a first step.

  • Nicholas Toth commented
    28 May, 2019 06:02pm

    This is a huge feature. Customer phone number is a requirement for shipping. It's like the cart is broken without it.

  • John Atkinson commented
    11 May, 2019 05:16pm

    An absolute necessity if you are planning to sell anything of value online. My orders are worth £1000's. The customer would undoubtedly expect to be contacted to ensure the smooth progression of order and liaison over delivery. I suspect this would introduce friction to the checkout process and possibly deter a customer from completing the order.

  • Scott Johnson commented
    8 May, 2019 03:00pm

    Unbelievable that this feature is not included in a shopping cart.  After migrating over to webflow and building my site I now find out that everything I have just done is useless because this simple feature is not available.  

  • Brian Good commented
    5 Apr, 2019 07:50pm

    Huge priority for me.  Need the ability to capture a phone number along with other information form the client prior to finalizing an order.  Really surprised this isn't an option at this point.  Seems like it would prevent a lot of people from being able to move forward with webflow ecommerce.

  • Casimir krupinsky commented
    18 Mar, 2019 10:37pm

    Uhhh is there a work around for this? I absolutely need this. My whole site is useless if I can’t add a note in checkout. Need to add customers wedding date. Super important. Please help! 

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