Order Notes Field/Custom Fields On Checkout

Would be great to have an order notes field on the checkout page and the ability to add custom fields to the checkout page to ask for more information from customers.

  • Austin Thesing
  • Feb 22 2019
  • Shipped
  • Dec 16, 2019

    Admin response

    Good news. :) You now have the ability to capture more information from your ecommerce customers as they check out. Using a new Additional Info element in your Add Panel, you can pick and choose from three field types: a text field, a text area and a check box. Learn more about our new feature.

  • Rex Glass commented
    29 Jan 03:36pm

    "additional info" was a great start; however, if I conditionally show said add-info, I want a second (or third) additional info; AND, having only one text field, and one text area, and one checkbox to work with, may not be adequate for some; i.e. please allow us to add a second or third text field (like if I customize the phone number to be something else, and I still want their phone number)

    really, phone number should be added to "Customer Info", with the ability to hide it or make it required (and still give us more additional info options!)

    OR, aformentioned in this thread, can we add text fields to certain eCommerce products (like one person commented: custom printed item--person has to wait for checkout for us to be able to prompt them for said custom content)

  • Cabin Creative commented
    27 Oct, 2023 10:46pm

    Odd that this is not available? How does one expect to capture additional customer information in e-commerce?

  • Maks Eidelson commented
    28 Aug, 2023 04:51pm

    So many people going to other platforms because webflow doesn't seem to care or listen to user feedback and/or requests. Custom fields for checkout, how is that not an option yet in 2023? crazy.

  • Closer Studio commented
    17 May, 2023 08:05am


    This gives some heavy lemitations to the design posibilities. I would like to have the phone next to or just below the email under Customer Info (since it's what it is), With Aditional Info I have to add a whole new box which makes the check out page look long and overwhelming for clients. This may cause some customers to leave the basket at the final stage.

  • J Chris commented
    6 Aug, 2022 04:49am

    Please allow product level customization

  • Brad Pickett commented
    9 May, 2022 10:36pm

    This is a 50% solution...

  • Jonny Growfox commented
    3 Mar, 2022 07:01pm

    lol - this is why Shopify is still the place to go

  • Eli K. commented
    21 Dec, 2021 08:11pm

    This is still very much a limitation, enough to keep most of ecommerce merchants with customizable products from using Webflow

  • Lyle Deitch commented
    12 Jan, 2021 09:30am

    This is useless, not having the chance of truly customize the checkout makes no sense. Why adding only three fields to the additional info we could be a form block where the users can add as many fields as they want?

  • Marius Seack commented
    10 Nov, 2019 07:57pm

    This has to be included. Webflow ecommerce would be the best ecommerce plattform out there!

  • Neil Newnham commented
    7 Oct, 2019 11:29am

    This is now preventing me using webflow e-commerce. That's disappointing.

  • Martina Drabkova commented
    2 Sep, 2019 06:43pm

    The ability to add fields - asking for phone number would be a 100% improvement. 

    Also a “nice to have” would be to be able to do the opposite - remove some fields. (state/province or coutry selector is not neccessary if you are not a US based company and is confusing in the checkout)

  • Matthew Paczkowski commented
    31 Aug, 2019 01:11pm

    I cannot wait for this functionality to be added. It's a must!

  • Romulus Ignat commented
    30 Aug, 2019 02:11am

    We need this ASAP. Please

  • Carolin Boström commented
    24 Aug, 2019 11:32am

    I need this on the actual product page as well. So that customers can add text to the order. for example if i would sell custom printed t-shirts then I need an input field for the customers to fill out what they want the print to say.

  • Matthew Paczkowski commented
    21 Aug, 2019 11:29pm

    really need to be able to add a phone number so we can contact the customer for order updates

  • Jeremiah Shaw commented
    18 Aug, 2019 01:23am

    I don't understand how you could have an ecommerce platform without the ability to add custom fields...

  • Tonino Lopez commented
    4 Aug, 2019 02:14pm

    We cant call it a checkout without phone number field.. :(

    6 months has passed...

  • Nalen Ayurveda commented
    30 Jul, 2019 04:33pm

    In Europe, sending any package requires a phone number, this is an absolute must! 

  • Jia Min Chew commented
    30 Jul, 2019 05:38am

    it is extremely troublesome for both the customer and i! just curious why this wasn't part of the first roll out.. extremely tempted to switch if this doesn't happen soon as customer experience does take a hit

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