FASTER CUSTOMER SERVICE

I would love to be able to call and get my question answered the same way Shopify offers that. It is very frustrating when you are trying to build a site for a client and have to wait a day for someone to get back to you. And then it's worse if they get back to you and don't answer the question. Then you have to wait AGAIN to hear back. 

  • Miguel Gutierrezq
  • Mar 5 2019
  • Planning
  • Harald Vogl commented
    25 Dec, 2019 11:49pm

    Any feedback per mail in one day would be great already. Growing pains, holidays, not sure, what the reason, but I'm waiting meanwhile since 8 days for any answer of a ticket. 

  • Eric Orlando commented
    15 Dec, 2019 09:18am

    Great ideal. Id be willing to pay a fee for some higher level of customer service and immediate help.

  • Matt Bottos commented
    2 Oct, 2019 06:30am

    Calling maybe be a big ask but 24 hour real-time chat may be a more realistic option? If you are waiting a day you are getting a faster email response time than what I am. Based in southern Hemisphere I often wait 3 days... sometimes more.

  • Tim Odom commented
    8 Jun, 2019 02:19pm

    I would like to be able to call as well, I work strictly with ecommerce clients and need a "quick, realtime" understanding of when some of the future features like POS integration, discounts  & coupons, paypal checkout will be live.  

    I understand for the bulk of your users this may not be an issue, but as an  ecommerce developer already using BC I am jumping over "major hurdles" just to ask these questions, rather then staying on that platform. And that's still assuming that I can sell this platform on the client.  I want to use Webflow because I think you guys are the future, but I need to speak with someone to get resolution on those items. Hope you can help.

  • John T. commented
    19 May, 2019 11:44pm

    Hey Miguel, you're kinda rude budd. Why don't you use Shopify instead of polluting a peaceful and respectful environment they've built here. Webflow is maybe one of the best thing that happened to the web and you acting like an entitled 12y old.

  • Admin
    Webflow Team commented
    5 Mar, 2019 10:09pm

    First, our sincerest apologies for our delay in response. Lately, we have been experiencing higher than normal volume. I know this is no excuse, but we definitely appreciate your patience while we navigate through our growing pains.

    We do our best to resolve all issues as quickly as possible; however, during times of high volume our response time may be delayed. 

    However, I went ahead and asked our team to respond to your ticket ASAP.

    Cheers,
    Nelson, Designer Evangelist

  • and 23 more