A day? I wish.. being ghosted by customer service for a week now over a bug that's been holding me back. A moderate wait time for a response is not a big ask.

There are many technical enhancements that would make Webflow better, BUT this is the most important enhancement. If you continue to frustrate your customers, you won't need any of the technical enhacements to the CMS.

I am seen the here amazing blog for users iPhone External Storage Drive so nice update for all of you connecting the i phone all setting

Any feedback per mail in one day would be great already. Growing pains, holidays, not sure, what the reason, but I'm waiting meanwhile since 8 days for any answer of a ticket. 

Great ideal. Id be willing to pay a fee for some higher level of customer service and immediate help.

Calling maybe be a big ask but 24 hour real-time chat may be a more realistic option? If you are waiting a day you are getting a faster email response time than what I am. Based in southern Hemisphere I often wait 3 days... sometimes more.

I would like to be able to call as well, I work strictly with ecommerce clients and need a "quick, realtime" understanding of when some of the future features like POS integration, discounts  & coupons, paypal checkout will be live.  

I understand for the bulk of your users this may not be an issue, but as an  ecommerce developer already using BC I am jumping over "major hurdles" just to ask these questions, rather then staying on that platform. And that's still assuming that I can sell this platform on the client.  I want to use Webflow because I think you guys are the future, but I need to speak with someone to get resolution on those items. Hope you can help.

Hey Miguel, you're kinda rude budd. Why don't you use Shopify instead of polluting a peaceful and respectful environment they've built here. Webflow is maybe one of the best thing that happened to the web and you acting like an entitled 12y old.

First, our sincerest apologies for our delay in response. Lately, we have been experiencing higher than normal volume. I know this is no excuse, but we definitely appreciate your patience while we navigate through our growing pains.

We do our best to resolve all issues as quickly as possible; however, during times of high volume our response time may be delayed. 

However, I went ahead and asked our team to respond to your ticket ASAP.

Cheers,
Nelson, Designer Evangelist