Amend / Change / Update Ecommerce Order Details / Address

It would be great to be able to change or edit the details for ecommcerce orders - the Paypal payment integration pre-fills address details and customers are unable to edit them when they are redirected back to the site to confirm their order, and you can not amend them manually in the backend.

Equally, you should be able to add to or change a customer's order manually.

  • Dominic Coutts
  • Mar 30 2020
  • Reviewed
  • Oliver Marler commented
    18 Oct, 2023 12:39am

    I dont think anyone is reading these.

  • Nathan commented
    16 Feb, 2023 02:07pm

    Please add the ability to edit customer data. It's very frustrating for account managers not to be able to do this.

  • Amanda Van kuppevelt commented
    8 Jun, 2022 10:07pm

    can this be done yet - not a good look to not be able to change this for customers

  • Alf commented
    14 Aug, 2021 03:05pm

    I have customer who entered wrong email - can't correct order / resend invoice....

  • Paul Hanna commented
    28 Jul, 2021 11:33pm

    I've also had this request from a client. It's quite common for customers to want to change / edit their shipping address or email address.

  • G C commented
    3 Jun, 2021 02:43pm

    need this to edit email addresses

  • Daniel Lopera commented
    3 Apr, 2021 12:17pm

    Please implement this

  • CGI commented
    9 Feb, 2021 05:55am

    Is this resolved yet?

  • Zach Peterson commented
    22 Jan, 2021 03:26pm

    Agreed. This has become an issue for us as well.

  • Neil Panchal commented
    27 Sep, 2020 09:20am

    This is also our major pain points in Ecommerce. Customers always tell us - they messed up the address and they want to change it.

    Please look into this matter. It is a small change to add a PUT endpoint to the shipping address field.

  • +10