When a customer purchases multiple items via Webflow Ecommerce, it may be that only one of the items needs to be returned or refunded.
Right now, only a full refund can be issued. This also causes reporting issues.
It would be great to be able to issue partial refunds, maybe by clicking a button and then checking which items are to be refunded.
Oliver Mcquitty
This needs to happen ASAP
Totally agree
This is extremely key! Need to be able to partially refund them and send an adjusted receipt showing the partial refund and the new total.
I did a partial refund through PayPal as I set up the pricing/shipping costs wrong within Webflow, and that marked the entire order within Webflow as "refunded", meaning that any other management of this order and emails are all going to be lost now.
Completely agree - this is standard functionality that must be included.
This is so important, please fix this asap as this is such un important part of an e-commerce and our customers get so upset with our way of working partial refunds!!
It is such an important part of Ecommerce order process and every other providers are doing it. I am not sure how this issue is still not fixed ??
Please add this one - including refunding by a dollar amount not just by product.
This is very necesary for ecommerce, and it is really a drawback don't have the option that other supports do.
This is super important! We need this asap! Please
How on earth did eCommerce get shipped without this feature of partial refunds!? It's such as common use case.