Allow for partial refunds / single item refunds

When a customer purchases multiple items via Webflow Ecommerce, it may be that only one of the items needs to be returned or refunded.

Right now, only a full refund can be issued. This also causes reporting issues.

It would be great to be able to issue partial refunds, maybe by clicking a button and then checking which items are to be refunded.

  • Oliver Mcquitty
  • Nov 24 2020
  • Reviewed
  • Mareperpetua commented
    August 04, 2022 01:52

    This needs to happen ASAP

  • Tyler Joseph commented
    July 02, 2022 05:39

    Totally agree

  • Abdul-Rahman Abbas commented
    May 10, 2022 21:28

    This is extremely key! Need to be able to partially refund them and send an adjusted receipt showing the partial refund and the new total.

  • Rhys Dyson commented
    November 01, 2021 06:59

    I did a partial refund through PayPal as I set up the pricing/shipping costs wrong within Webflow, and that marked the entire order within Webflow as "refunded", meaning that any other management of this order and emails are all going to be lost now.

  • Phil Holt commented
    July 05, 2021 18:34

    Completely agree - this is standard functionality that must be included.

  • All Skinwear commented
    June 04, 2021 07:55

    This is so important, please fix this asap as this is such un important part of an e-commerce and our customers get so upset with our way of working partial refunds!!

  • Wai Phyo commented
    June 01, 2021 22:50

    It is such an important part of Ecommerce order process and every other providers are doing it. I am not sure how this issue is still not fixed ??


  • Angie Farrugia commented
    April 28, 2021 02:09

    Please add this one - including refunding by a dollar amount not just by product.

  • All Skinwear commented
    April 06, 2021 06:52

    This is very necesary for ecommerce, and it is really a drawback don't have the option that other supports do.

  • Antonia Bolla commented
    January 23, 2021 12:12

    This is super important! We need this asap! Please

  • Joel commented
    December 07, 2020 12:47

    How on earth did eCommerce get shipped without this feature of partial refunds!? It's such as common use case.

  • +18