Ability to disable Unsubscribe link from form submission emails

It would be really useful to be able to disable the Unsubscribe link from the form submission emails.

If e.g. there is only one email adress submitted to receive the form submission and the user of this adress clicks the unsubscribe link by misstake (mistaking the email for something else perhaps), then no one will be notified of form submissions. This isn't good!

Fingers crossed that this option will be available in the Forms dashboard shortly!

Thanks for the fantastic work so far!

  • Emil Fomin
  • Oct 11 2017
  • Carlos Ferreira commented
    23 Mar 02:48pm

    Often I configure the form emails using the form's {{ Name }} and {{ Email }} content as the ReplyTo settings, so that clients can easily reply to the message and contact their new customer.

    However, that customer gets the unsubscribe link too !!!

    Sometimes, someone gets confused and clicks that link to Unsubscribe, thinking this is a marketing email, which then SHUTS DOWN all future lead emails notifications from their website !!

    This is nonsense....

  • Erkan Saliev commented
    21 Mar 01:29pm

    Guys, what have you been doing for the past 7 years exactly? This is such a basic thing that completely repels us from using Webflow hosting, by this logic we have a lot more flexibiltiy with just self-hosting a website made in WF.

  • Troy Tingle commented
    21 Feb 10:31pm

    6 years later and no fix ?

  • Sally Edens commented
    31 Jan 07:31pm

    Is this STILL not fixed? It is causing major problems with my client.

  • Daniele commented
    3 Nov, 2023 09:55am

    The presence of "If you believe this is a spam submission, please forward to Unsubscribe from notifications for this site." in every email with the inability to remove it is retarded. How come in years you still where not able to remove it? It's unbelievable. For such a simple thing, we need to have headaches.

  • Fuzen commented
    30 Jun, 2023 07:58pm

    Forms, Webflow…forms…an integral part of any website…and we have to muck around with workarounds because your current deliverability is problematic. It's beyond me how something so fundamental as form processing (or not) due to that Unsubscribe link being present simply craps on our hard work of building on Webflow.

  • Gaby Hung commented
    31 Oct, 2022 01:58am

    Very frustrating not being able to fix this for my clients!

  • Lisa Richards commented
    13 Oct, 2022 11:14pm

    AGREE!!! Someone else should not be able to unsubscribe your email address from your website forms!!! Such a critical issue, THIS NEEDS TO BE FIXED

  • Nathan Marks commented
    30 Aug, 2022 05:41am

    Voted! Just recently joined the Webflow community and this feels like a dealbreaker. If it does not get fixed soon, will have to look into using other forms.

  • Steve Filmer commented
    13 Apr, 2022 03:46pm

    I understand that they need to keep the unsubscribe link on the emails but that is not where the core issue of this is. Someone else should not be able to unsubscribe your email address from your website forms!!! Such a critical issue...

    I second what Darren at traversedesign said almost a year ago here:

    https://discourse.webflow.com/t/my-client-has-been-accidentally-unsubscribed-from-his-own-contact-form-email-notifications/170273

    Specifically, these two logical solutions:

    "Require double opt-out so the admin has to somehow confirm the unsubscribe, this way someone other than the website owner/manager can’t unsubscribe the notification emails under any circumstances.

    When an unsubscribe occurs, send a notification to the website owner/manager email account saying something along the lines of “Hey, you just unsubscribed from your own contact form notifications. If you didn’t do this or if it was done in error, click here to undo it.” This could be structured similarly to the type of notification that one gets when they change their account email address or password. It’s not complicated!"

  • Noel Braganza commented
    11 Feb, 2022 07:56pm

    This was posted in 2017. Any update on this @Webflow?

  • James Bogue commented
    21 Dec, 2021 05:38pm

    I have found a workaround to this issue. Use a 3rd party solution such as Integromat. I am able to setup form submissions on Webflow to trigger an email that is formatted in Integromat using nodes. Hope that helps people looking or an interim solution: https://www.integromat.com/en/integrations/webflow

  • JM Kriz commented
    29 Jun, 2021 11:38am

    This is pretty much happening to at least one of my clients on a weekly basis at this point. Can we give this one at least a review? You appear to making an effort to at least mark some of these wishlist items as reviewed if nothing else.

  • Darren Squashic commented
    10 May, 2021 04:12pm

    So sick of dealing with this issue. I wrote a post on the forum about this issue, with some simple ideas for improving the situation if Webflow continues to insist that the unsubscribe link needs to stay in the emails. https://forum.webflow.com/t/my-client-has-been-accidentally-unsubscribed-from-his-own-contact-form-email-notifications/170273

  • Jeff commented
    15 Apr, 2021 02:25pm

    This is still a thing? I cannot even believe it, what a terrible oversight. We cannot even use the form feature now it's useless.

  • Alex Dixon commented
    16 Feb, 2021 11:07am

    Agreed, this seems oversight on the Webflow system.

  • Gene Jeter commented
    8 Dec, 2020 09:50pm

    As it is now, our customers can literally unsubscribe us from our own support emails. Big problem.

  • Gene Cavender commented
    10 Aug, 2020 06:33pm

    We use email to reply to as it integrates into a helpdesk for our staff. Please add the ability to remove

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  • Joshua Klein commented
    23 Aug, 2019 09:38am

    Please be aware that if you remove the unsubscribe link most email provider will block the mails then. Because this is a high criteria for those email providers to eliminate mails without an unsubscribe link.

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