Do NOT phase out the Client Billing feature!

Phasing out the "Client Billing" feature is a massive dissapointment for many agency and freelance users.

Transitioning to Bonsai brings only pain points to the users related to i.e. costs, management and client communication.

  • Natalia Szczypek
  • Apr 6 2022
  • MyCenturaHealth commented
    20 Nov 09:21am

    I think they should just bring back the existing client billing feature and never work on it.

  • Ryan Hale commented
    21 Oct 10:05pm

    Client Billing was part of why I chose to adopt Webflow in the first place. Taking over this admin function will preprent tons of unbillable time for my team. I know they've provided a referral to a third party service for this, but it still requires admin to reconcile these costs (between platforms). If cost is the issue, please just offer Client Billing as an paid add-on.

  • Maxx Berkowitz commented
    23 Jun 09:51pm

    client billing worked so well!! honestly was a HUGE reason I evangelized your praises, made being a freelancer and maintaining multiple clients so easy. adding a fee on top honestly was just icing on the cake. but you've introduced a huge hassle now. I'll have to create individual accounts for each client and remember their emails, hope passwords don't change...


    PLEASE bring it back!!!

  • Kevin Handy commented
    17 Jun 10:01pm

    Client Billing, as is, works better than the alternative, but I'd rather have another option. I feel I may be in the minority here, but I'd rather the opposite of things now. I don't want to be involved in billing at all.


    Our work is all project based contracts. As it is now, we have to pay taxes on the sales even though we're just passing through the charges. Many of them I can't turn over to them because they will need periodic help. Can't have them take the site down to transfer it over every time I need to log in. Those instances, we either charge one time or draft a new agreement but either way, they're billed through our accounting software. Webflow makes 100% of the money from our clients but we pay the taxes for it. I don't want to charge them more to cover those kinds of things because the Webflow publishes their prices and that opens up a whole can of worms I don't want.


    It'd be better if webflow just took care of getting their money and left me out of it.

  • Julian Galluzzo commented
    8 Jun 08:55am

    This is absolutely ridiculous - and the reasons given for retiring this feature are laughable.


    If people want to bill in their own currency, have reporting tools, etc - they've ALWAYS been able to use a tool like Bonsai to make this happen. This is nothing new.


    However, from my own experience, very few people actually care about doing this. Freelancers, agencies, and clients all love Webflow client billing because it allows them to manage the client website without having to log in/out of accounts, and risk losing money if a client does not pay/their card declines.


    Ethical freelancers and agencies who charge nothing on top of their client hosting charges are now going to be obligated to chase around clients for free.


    Adding new features to client billing was never a necessity. People who want those features are able to use whichever platform they would like. Retiring the feature because of this is, to put it nicely, complete nonsense.

  • Simon Heger commented
    7 Jun 04:43pm

    Webflow does not need to build its own global payment solution, as they say in various statements. You can pay Webflow by credit card. You will always be able to do that. Well - with clever user management (customer has a login, designer has the rights) surely the customer can just do this himself? Squarespace makes that easy.

    Or just bring back the existing client billing feature and never work on it. Better than none.

  • Guest commented
    24 May 03:11pm

    Guys, they can probably bring this back someday. Just use some other cool products for billing for now.

  • Joseph Barajas commented
    24 May 04:29am

    Yeah this is disappointing. Don't want to sign up and pay for another monthly bill.

  • Jared Dundas commented
    18 May 03:22am
    Guys, they can probably bring this back someday. Just use some other cool products for billing for now.
  • Russell Gathright commented
    10 May 10:35pm

    This move sucks imo. Not to be rude, but sometimes blunt is best. I was in love with webflow, now my heart is broken. Sure, webfllow wasn't perfect, and we had our problems, but this is a major dissapointment, a letdown, an unfufilled expectation. Oh the drama. That'll learn me to remember to be cynical about my software.

  • Rob Main commented
    5 May 08:29am

    looks like webflow will be losing a lot of clients this way, sadly.

    -Rob S

  • Alan Owens commented
    3 May 08:51am

    Sadly, if this goes ahead, WebFlow will lose all my clients. I will transition to another all in one supplier similar to webflow.

  • Elected commented
    23 Apr 12:36pm

    Not going to lie... I think its a good idea that Webflow drops the Client Billing... being in Australia and having to bill clients in USD was always doing my head in, about 6 months ago I started using Bonsai and absolutly love it. Its so easy to use and it makes seeing if all your clients have paid your invoices an absolute breeze. It does client billing the way it should be and has everything that Webflow didn't or sucked at.

  • Brent Lagerman commented
    19 Apr 07:55pm

    I'm probably in the minority here, I would much rather webflow put their devs to work on sorely needed improvements to the core product, like adding WebP image support as opposed to maintaining client billing. They have made a good alternative available (bonsai)

  • Laura Campbell commented
    15 Apr 11:07pm

    this puts me in an awkward situation. i've retired and i don't want to have to go back to work figuring this out and having to renegotiate with my client on payment.

  • Guest commented
    14 Apr 09:48am

    The Client Billing Code is a field on the filing workflow that allows users to associate each transaction with a certain client. You can enter whatever terms or descriptors your firm uses internally to differentiate client cases.



  • Yucheng Xie commented
    13 Apr 07:44pm
    Worse
  • Guest commented
    13 Apr 10:17am

    The Client Billing Code is a field on the filing workflow that allows users to associate each transaction with a certain client. You can enter whatever terms or descriptors your firm uses internally to differentiate client cases.

  • Dinko Ibukic commented
    13 Apr 04:11am

    Agree with a lot of people here — this is one of the best features and selling points of Webflow. Disappointed to hear it's going away!

  • INAGREAT commented
    7 Apr 10:29pm

    Same here Electric Mustard Mustard! I actually used to use Duda and just recently moved to Webflow because they offered client billing. But now ironically Webflow removed client billing and Duda just started client billing. So I guess duda is a pretty good alternative for anyone looking for a new platform. 🤦‍♂️😩

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